At Amazon, we’re working to be the most customer-centric company on earth by constantly evolving how we deliver customers’ orders. Our goal is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. We are doing so by pioneering new products and services in the last mile space, including the Delivery Service Partner (DSP) program. Since the program launched in 2018, 2,500+ DSPs have built their own businesses with Amazon, creating 275,000+ jobs and delivering over a billion packages to customers around the world. The DSP Value Added Services (VAS) team is part of our last mile organization responsible for designing, launching and managing a suite of services and third-party vendors that enable DSPs to deliver for our customers.
We are seeking a Sr. Program Manager who will be responsible for managing the lifecycle of value-added services being offered to DSPs in North America. They will own the definition and execution of a roadmap that improves the DSP experience as it relates to their value-added services and will continuously evaluate program health to ensure the products and services offered are fit for purpose. This person will be comfortable in a highly ambiguous, fast-paced and ever-changing environment and will be willing to roll-up their sleeves as needed. He or she will proactively deliver business and senior leader reviews, aligning teams toward coherent strategies that move the needle on quality, speed, and cost. This will be a highly visible role, meaning that the optimal candidate will be adept at building consensus and able to represent, verbally and in writing, complex decisions, trade-offs, and potential solutions clearly to senior leadership. A strong candidate will be able to dive deep, identify root causes, and move between strategy and execution on a daily basis. He or she will have a proven track record in taking end-to-end ownership and successfully delivering results in a fast-paced business environment.
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor’s degree
- 2+ years of driving process improvements experience
- Master’s degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.