At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
The Opportunity: Contribute To The Growth Of Your Career.
The Site Optimization Manager on the Web Store Operations Team leads a team driving the on-site optimization strategy for a TJX Ecommerce Site to drive and grow sales. This role will drive key business strategies through site/customer analysis, testing, and on-site search/recommendations to achieve conversion targets and drive growth opportunities. Consistently collaborating with cross functional partners in Finance, Digital Experience, Analytics, Marketing, and Operations.
Who We Are Looking For: You.
- Lead eCommerce-site optimization initiatives for a TJX Ecommerce Site by conducting in-depth business analysis and managing site technology/testing strategies to identify and implement growth opportunities to drive conversion rate (CVR) improvements.
- Manage the analysis of the business to project future goals; lead site Conversion Planning, Tracking and Driving for a TJX brand.
- Support the evaluation of new site features/projects in collaboration with Digital Discovery to achieve targeted results through site deep dives and customer journey analysis
- Drives strategy of On-Site Search and Product Recommendations, ensuring continuous performance evaluation and evolution to drive profitable sales, fuel the purchasing funnel and shopping experience, and drive site conversion
- Develop & manage site testing roadmap, including A/B Testing, measuring impact through analytics & various data points.
- Engage with stakeholders to share findings from site business analysis and gain alignment on growth opportunities.
- Collaborate with peers to identify common trends, uncover differences across our sites, and drive efficiencies for multi-brand projects.
- Develop team within the department and organization. Motivate and engage team to achieve efficiency and productivity.
- Conduct performance appraisals, interviews and discipline/documentation as needed.
Qualifications
- Bachelor’s or master’s degree in business or related experience
- 4+ years’ experience in eCommerce, Finance or Analytically focused digital environments that use data to drive decisions.
- Understanding of ecommerce & business KPIs; strong analytical and critical thinking skills.
- Strong knowledge of the ecommerce business
- Knowledge of business and technology trends
- Excellent written and verbal communication skills
- Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
- Experience managing a team which includes mentoring, developing and leading associates.
- Experience working with cross-functional teams, building relationships with partners, and influencing outcomes in a changing Digital environment.
This position is hybrid requiring at least two days per week in the Framingham, MA office and is not open to remote.
Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs for management; auto/home insurance discounts; tuition reimbursement; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual’s status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Address:
550 Cochituate Road
Location:
USA Home Office Framingham MA 550 Cochituate Rd
This position has a starting salary range of $92,900.00 to $118,500.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.
